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Home Office - HO - 14/01/22
Technical Support Analyst

Your Skills
Mandatory Requirements:

*Native/Advance Portuguese proficiency
*Intermediate/Advance English proficiency
*Over 3+ years of experience in Tech Support, Cloud-Ops, Product Support, or equivalent experience
- developers interested in working directly with customers are highly encouraged to apply
*API usage experience (including knowledge of tools like Postman or others)
*Experience working with Databases, specifically Mongo DB (performing queries and understanding
the logic of DB structure)
*Proficiency with Customer Support Software (Zendesk, Help Scout, ZohoDesk, etc.)
*Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud,
microservices, and container platforms
*Good writing documentation skills
*Outstanding written and verbal communications skills, with the ability to go deep and technical with
customers, as need
*Solid Organization and Analytical skills.

Empresa .....: Rocket.Chat
Código .......: 37713 Envie seu currículo

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